New Book Aims to Revolutionize Waitstaff Earnings Through Enhanced Customer Service

Dan Longton, a seasoned businessperson and CEO of HRgems, Inc., has unveiled a groundbreaking guide designed to empower waitstaff in the restaurant industry. His new book, 'Waiting Tables? Make More Money!', is a comprehensive manual that leverages Longton's extensive research, including interviews with hundreds of business diners, to uncover the secrets behind earning higher tips. The book is specifically tailored for servers aged 18-30 working in table service restaurants, providing them with practical strategies to enhance every stage of the customer's dining experience.

The significance of Longton's work cannot be overstated. In an industry where tips constitute a substantial portion of a server's income, 'Waiting Tables? Make More Money!' offers a lifeline to those looking to maximize their earnings. The book delves into various aspects of restaurant service, from the initial greeting to the final farewell, emphasizing the importance of a positive attitude, the ability to anticipate customer needs, and the skill of adapting communication styles to suit different personalities. These insights are not just theoretical; they are backed by real-world observations and data collected from business diners, making the strategies both practical and effective.

Available through major retailers like Amazon, Barnes & Noble, and Apple Books, the book has already garnered attention from Franklin Publishers' reader community, earning a spot on its 2024 must-read list. This recognition underscores the book's potential to make a tangible difference in the lives of servers and the restaurants that employ them.

The implications of Longton's book extend beyond individual servers. By improving the quality of service, restaurants can enhance customer satisfaction, leading to repeat business and a stronger reputation in a competitive industry. 'Waiting Tables? Make More Money!' is not just a guide for servers; it's a tool for elevating the entire dining experience, benefiting customers, servers, and restaurant owners alike.